Get actionable insights from
all your customer interactions

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Platform built to 'listen' to the Voice of the Customer

Monitor, analyze and elevate customer experience

Quality Control at Scale

Unbiased quality evaluations for 100% of customer interactions across various channels like phone/email/chat/web/others.

Reduce Churn

Maximize renewals by flagging & actioning bad experiences throughout the customer journey & consistently delivering high quality experiences

Avert Escalations

Identify issue patterns, predict escalations & trigger alerts to mitigate service interruptions.

Elevate Agent Performance

Provide meaningful, contextual feedback to agents on their performance to learn and improve

Platform

The Next Generation AI-Powered Customer Experience Analytics Platform

Omni-Channel Visibility

Analyze interaction from all channels - transcribe calls, capture emails, chat, etc. - to get a pulse through the customer's entire journey.

Seamless Integrations

We work with your existing systems (CRM, IVR, ERP, etc.) and provide intelligent analytics across disparate data sources

Purpose-built AI Engine

Our Natural Language Understanding models have been fine-tuned for the nuances of contact center environments & continue to learn from your environment.

Scalable Enterprise-Ready Platform

Ability to scale effortlessly & securely to meet the demands of your growing business
 
 

See Summatti in Action

Find out how you we can help you delight your customers and grow your business.

Summatti

Interested in moving from metrics to measuring real customer experiences? Send us a note. We love to learn about unique challenges & help out.

14 Erb St W
Waterloo, ON, N2L 1W4

info@summatti.com

+1 (226) 989-4362

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